Client Support Specialist (m,f): French

DUTIES AND RESPONSIBILITIES:I

• - Respond to seller queries in a timely and accurate way, via email.  

  - Identify needs and help them use specific features. You play a key role in educating our seller base.  

  - Be a mediator between internal stakeholders and sellers.  

  Communicate in a clear and concise way, adapting your answers to the needs of each seller.  

  - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).  

  - Update our internal databases with information about technical issues and useful discussions with sellers.  

  - Inform sellers about new features and functionalities.  

  Assist content managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers

REQUIREMENTS:

BENEFITS:

• Attractive remuneration with capped sales bonuses.
• Private healthcare coverage.
• Relocation assistance.
• Fully paid training on company processes, tools, and products.
• Modern office facilities in a convenient central location.