Customer Service Advisor (m,f) German or French or Italian : Cruise Line

Start:   11.09.25  Italian remote, French on-site

18.09.: German remote

2000€  Welcome Bonus for German remote

Shifts:

Monday to Sunday - Rotative shifts within the schedule below:

Monday to Friday: 08:00h - 18:00h

Saturday and Sunday 08:00h - 17:00h 

(occasionally you must have availability from 08:00h - 19:00h)

Tasks:

Inbound calls

Sell cruises packages

Cross-Sell or Upsell cruises packages and associated products

Customer support for post-booking and booking management

Support travel agents with bookings and booking management

Support customer with information about a range of questions like destination, boats, documentations, prices etc.

Profile:

German  C2  and  / English B2

Sales experience mandatory

already living in Portugal (any location in mainland Portugal),

• Previous Contact Centre or Customer Service experience (preferable).

  Previous experience in sales, tourism and/or travel agencies is a plus.

  Have proved digital skills and diligent worker.

  Have high attention to detail and problem-solving mindset.

  Have the ability to effectively communicate, both written and verbally.

  Being skilled in multi-tasking is essential.

Benefits:

• Excellent remuneration package based on experience, skills and performance
• Life Insurance
• Meal allowance + Transport allowance
• Private health insurance
• Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class

  Accomodation for the first year:

  Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)