Lisbon, Portugal
Start: 25.09.
Shifts: Monday to Sunday – 24/7 (Rotative shifts including night shifts)
Tasks:
As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.
Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
- Identify account holder;
- Verify account information;
- Comply with all regulatory guidelines and procedures provided by Customer.
The support will be handled both in English and in the support language.
Profile:
French or Spanish or Catalan C2
English C1
Benefits:
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance