We are partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the Polish market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational objectives.
Your Role
Act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies
Provide assistance via phone and email in both Polish and English, clarifying questions and ensuring accurate toll and revenue collection
Handle debt-related communication and provide service sales when applicable
Clarify customer inquiries regarding road usage and regulations
Contribute to the achievement of the company’s operational and revenue goals
Manage customer information, ensuring it is updated in internal systems
Your Qualifications
Fluent in Dutch or Polish (spoken and written) with good command of English
Previous experience in customer service, ideally in a transport, logistics, or service industry
Strong communication skills and customer-focused mindset
Capable of handling sensitive customer information with professionalism
Comfortable using digital tools and internal platforms
Willingness to work in a dynamic, fast-paced environment with varying tasks
The Offer
Portuguese employment contract with full social security coverage
22 days paid annual leave plus Portuguese public holidays
Holiday and Christmas bonuses paid monthly as part of salary
Fully paid professional training before starting the role
Meal allowance paid on a card
Health insurance from day one
Modern office location in the Porto area with excellent public transport connections
Optional company accommodation available for eligible international hires
Customer Service Agents (m, f) Polish or Dutch: Road Services