Customer Service Agents (m/f) Czech : Search Engine Project

Lisbon, Portugal

Start:    16th  June and 14th July


DUTIES AND RESPONSIBILITIES:

  • Handle sensitive and classified information, with a focus on confidentiality.
  • Meet deadlines while maintaining high efficiency and quality of work under pressure.
  • Ensure accuracy and attention to detail, understanding that even minor aspects can have significant impact.
  • Make decisions and complete tasks independently with minimal supervision.
  • Actively solve problems and deliver customer-centric solutions.
  • Focus on customer satisfaction.
  • Collaborate effectively as a team member, contributing to overall success.
  • Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude.
  • Flexibly manage workload and adjust to varying order volumes

 

REQUIREMENTS:

  • Native/Fluent level Czech, both oral and written, as well as fluency in English (at least B2 level).
  • Ability to work in a highly sensitive, confidential environment.
  • Strong time management skills, with the ability to work under tight deadlines.
  • High attention to detail and accuracy in all tasks.
  • Proven ability to make decisions and work autonomously.
  • Strong problem-solving skills with a customer-focused approach.
  • Enthusiasm for tracking and improving both individual and team performance metrics.
  • Familiarity with SAP and back-office operations is an advantage (training can be provided).

 

BENEFITS:

  • Working schedule: rotative shifts, Monday-Sunday, 7AM-12PM
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential. 


Customer Service Agents (m/f) Czech : Search Engine Project

Job description

Customer Service Agents (m/f) Czech : Search Engine Project

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