Customer Service Representative (m,f) Banking and financial Services : German or Dutch

Shift hours: Mon–Sat 09:00–21:00 

Banking:   04.05. or 08.06. 

For the German Project start: 4th May:  Sign- in bonus:
Sign-in bonus of 1000 EU, 500 after the completion of one month in production, 500 EUR after the completion of 3 months in production. Extra Benefit  - 100 EUR meal voucher from Gefsinus per month.  

DUTIES AND RESPONSIBILITIES

• Management of incoming calls, chats and emails,

   • Identify and assess customers’ needs to achieve satisfaction

   • Build sustainable relationships of trust through open and interactive communication

   • Provide accurate, valid and complete information by using the right methods/tools

   • Meet personal/customer service team targets and case handling quotas

   • Keep records of customer interactions, process customer accounts and file documents

   • Follow communication procedures, guidelines and policies

REQUIREMENTS:

• Native/Fluent in German or Dutch & Fluent in English (at least B2 level), both orally and written
• Holder of a high school diploma or equivalent
• Previous work experience in customer services experience
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Hybrid option after probation period
• 25 days’ annual leave per year
• Relocation support
• Guidance and tools to reach your full potential.