Customer Service Representative (m,f) Mobile devices: German

Start: 19.01. or 02.02.26

Tasks

• Management of incoming calls, chats, messages and emails  

• Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication  

• Provide accurate, valid and complete information by using the right methods/tools  

• Meet personal/customer service team targets and case handling quotas 

 • Keep records of customer interactions, process customer accounts and file documents  

• Follow communication procedures, guidelines and policies

Skills:

 Native / near native in languages required (German)

 • good command in English

 • Strong phone contact handling skills and active listening

 • Customer orientation and ability to adapt/respond to different types of characters

 • Excellent communication skills

 • Ability to multi-task, prioritize, and manage time effectively

BENEFITS:

• Competitive compensation package, including a base salary
• Comprehensive benefits package based on role
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• And many others!