Start: 25.08. or 8.09 or 15.09. or 22.09.
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from customers
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
- Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
- Native/Fluent in Polish or German & Fluent in English (at least B2 level), both orally and written
- Holder of a high school diploma or equivalent
- Previous work experience in customer services experience
- Ability to identify, apply and explain your product and/or service expertise with clarity
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Relocation - 300 EUR reimbursement, 14 day accommodation.
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Hybrid option after probation period
- 25 days’ annual leave per year
- Relocation support
- Food vouchers
- Guidance and tools to reach your full potential.