Start: 02.10.
DUTIES AND RESPONSIBILITIES:
- Provide customer support across multiple communication channels (phone, email, and chat).
- Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
- Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
- Coordinate booking or reservation processes, including creation, modification, and cancellation.
- Support administrative and back-office functions such as processing tickets, adjustments, and cancellations.
- Deliver accurate, timely information to assist customers in making informed choices.
- Strive to exceed customer expectations by creating positive and memorable service experiences.
- Practice active listening to understand customer needs and offer personalized solutions.
REQUIREMENTS:
- Spanish C2/ English B2 or Spanish C2/ French B2 + English or French C2/ English B2
- At least 6 months of experience in a customer service or similar role (required).
- Experience in a specialized service industry (e.g., travel, hospitality, or related field) is an advantage.
- Excellent communication skills with the ability to show empathy and work effectively in a team.
- Familiarity with industry-specific software or booking tools is preferred.
- Working schedule: Monday-Sunday 8AM-9PM, shifts, with 2 days off rotating.
OFFER:
- Competitive salary with performance-based incentives.
- Professional growth opportunities within the BPO industry.
- Collaborative and supportive work environment.
- Access to exclusive travel perks and discounts.