Start: asap
We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Galician or Basque for a project supporting one of Europe’s leading low-cost airlines in Barcelona, Spain.
In this role, you will assist airline passengers with their enquiries, provide support with bookings and travel-related services, and help resolve issues throughout their travel experience via phone, chat, and email.
We are looking for communicative, empathetic, and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry.
Your Role
- Provide customer support in Spanish, Galician or Basque and English via phone, chat, and email
- Assist passengers with booking enquiries and airline services
- Provide information and guidance on travel procedures and administrative matters
- Offer basic technical assistance related to the airline’s digital services and platforms
- Identify customer needs and provide appropriate solutions
- Handle customer complaints and travel-related issues professionally
- Record customer interactions and requests accurately in internal systems
- Escalate complex cases to the appropriate departments when necessary
- Deliver friendly, efficient, and customer-focused service
- Ensure compliance with internal procedures and quality standards
Your Qualifications
- Fluency in Spanish and Galician or Basque, both written and spoken
- English proficiency at B1–B2 level
- Minimum secondary school education
- Previous customer service experience
- Good knowledge of Windows and Microsoft Office
- Excellent communication and active listening skills
- Strong problem-solving abilities and ability to handle challenging situations
- Positive attitude, empathy, and customer-oriented mindset
- Good organisational skills and attention to detail
- Ability to work effectively within a team and learn new systems
- Availability to work on-site in Barcelona
- Flexibility to work rotating shifts, including weekends
The Offer
- Permanent employment contract in Spain
- Full-time position, 39 hours per week
- Rotating shifts from Monday to Sunday, between 08:00 and 20:00
- Five weeks of paid initial training
- Performance-based annual bonus
- Modern offices in Barcelona, including a terrace and shared facilities
- Employee activities and team events
- Professional development and career growth opportunities within an international company