Start:
28.08.25
DUTIES AND RESPONSIBILITIES:
- Managed both incoming and outgoing customer calls
- Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
- Reviewed reported cases within established turnaround times and quality standards
- Escalated complex or unresolved issues according to company protocols
REQUIREMENTS:
- Native/fluent in French or Italian or German or Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
Benefits:
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
Relocation package:
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)