Start: asap
DUTIES AND RESPONSIBILITIES:
- Handle incoming contact from customers via phone and mail
- Assist customers and deal with customer complaints promptly and effectively
- Be the first point of contact - resolve customer queries and related requests
- Ensure clients receive the highest level of service at any moment given.
REQUIREMENTS:
- Native/fluent in Danish or Norwegian, both oral and written. Fluent in English (at least B2 level)
- Prior working experience in customer service/support is considered as an advantage
- Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
- Excellent communication skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Understanding of economics and numbers
- Fast learner who easily adapts to new IT systems and tools
- Able to work independently, while being a team player at the same time
- Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history, you need to have an absolutely clean credit record (no records of non-payment)
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Higher salary from the 7th month
- Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential.