Start: 2nd March or later
We are partnering with a leading international customer experience provider in Greece to recruit Czech-speaking Customer Care & Technical Support Advisors.
This role is ideal for candidates who enjoy helping people, solving technical issues, and working in a structured, high-quality support environment for premium digital products and services.
You will join a multilingual team delivering professional customer and technical assistance via phone, email, and chat, while developing strong technical and communication skills.
Your Role
- Handle inbound customer inquiries via phone, email, and chat
- Provide support for account access, device usage, software updates, and basic troubleshooting
- Guide users step by step to resolve technical and service-related issues
- Accurately document cases and actions taken using internal support tools
- Follow defined quality, security, and efficiency standards
- Escalate complex cases when required and collaborate with internal teams
- Ensure a secure, professional, and positive customer experience at all times
Your Qualifications
- Fluent Czech (C1/C2 level); Slovak is a strong advantage
- English at B2 level for training and internal communication
- Previous experience in customer support or technical support is preferred
- Confident PC skills and ability to work with multiple systems simultaneously
- Strong written and verbal communication skills
- Problem-solving mindset with attention to detail
- Ability to work in rotating shifts, including weekends when required
- Interest in technology and digital products is a plus
The Offer
- Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process covered by the company)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special Events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age