We are partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco.
In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.
Your Role
- Handle customer enquiries via phone and email
- Provide professional and customer-focused support
- Troubleshoot technical issues and guide customers towards effective solutions
- Handle complaints professionally and work towards satisfactory resolutions
- Identify customer needs and recommend relevant products and services
- Support sales and cross-selling activities when appropriate
- Maintain accurate documentation of customer interactions
- Follow established support procedures and quality standards
- Deliver a positive customer experience while meeting performance objectives
- Work effectively within an international and multicultural customer service environment
Your Qualifications
- Dutch at B2/C1 level or higher
- English skills are considered an advantage
- Strong communication and interpersonal skills
- Customer-focused mindset with good problem-solving abilities
- Comfortable providing technical troubleshooting
- Confident handling customer complaints and challenging situations
- Commercial mindset and comfortable identifying relevant sales opportunities
- Good computer skills and ability to maintain accurate documentation
- Previous experience in customer service, technical support, sales, or a call centre is an advantage but not mandatory
- Education or previous professional experience is preferred but not mandatory
- Currently based in Morocco or willing to relocate to Rabat
- Valid right to work in Morocco required, as visa sponsorship is not provided
The Offer
- Indefinite employment contract
- 6-month probation period
- 44-hour working week
- Rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays
- 4 weeks of initial training, Monday to Friday from 08:00 to 17:00
- Performance-based bonus and additional sales incentives
- Meal allowance based on days worked
- Health insurance
- Access to a professional learning platform
- Employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training
- Position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance
- Opportunity to develop experience across customer service, technical support, and sales
- International and multicultural working environment