Start: 30.03.26
We are partnering with a fast-growing European mobility company that is transforming the way people move, by making e-bikes accessible to everyone. To support their expanding customer base in the DACH region, we are now looking for a German-speaking Freelance Customer Support Specialist to work remotely from anywhere in Europe.
This is a great opportunity for independent professionals with a passion for customer service and sustainability to contribute to a mission-driven, international tech company.
As a Freelance Customer Support Specialist, you will help guide customers through their e-bike purchase journey and ensure an excellent after-sales experience. Acting as a trusted point of contact, you’ll support users via multiple channels while maintaining top-notch service quality.
Your Role
- Handling customer inquiries via email, chat, and occasional phone calls
- Helping customers find the best e-bike for their needs, preferences, and budget
- Providing detailed product information and personalized recommendations
- Offering updates on delivery status and processing after-sales concerns (warranty, missing parts, etc.)
- Escalating and coordinating resolutions with internal teams when needed
- Suggesting improvements to workflows and contributing to customer success resources
- Maintaining a high standard of communication and efficiency across all touchpoints
Your Qualifications
- Must be able to invoice via your own company or as a registered freelancer under a valid business structure (B2B cooperation required)
- Native or fluent German speaker with excellent writing and speaking skills + B2 English
- Proven experience in customer support or client-facing roles
- Independent and well-organized, with strong problem-solving abilities
- Comfortable working remotely and managing your own time effectively
- Enthusiastic, positive, and customer-focused
- Strong tech affinity and interest in e-mobility is welcome
- Working schedule to be defined, within 09h-21h flexible
The Offer
- Work remotely from anywhere in Europe, with flexible scheduling
- Collaborate with an international team committed to sustainability and innovation
- Gain autonomy and variety while supporting a fast-growing company
- Training, product knowledge, and continuous support provided
- Competitive freelance compensation