Start: asap
Location: Hybrid, Qormi, Malta (office)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
- Follow communication procedures and policies
- Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
- Native / fluent in German both verbal and written. Good command in English
- Flexible and able to make quick decisions in a dynamic environment
- Conscientious and reliable
- Attention to detail
- Empathic with genuine desire to help
- Ideally interested in marketplaces, shared economy and new technologies
- Previous experience in content moderation, customer care and/or online business will be considered as an advantage.
BENEFITS:
- Competitive salary and benefit package
- Extra days of vacation on top of common allowance
- Free fruit, tea and coffee if you prefer working in the office
- Ability to work from home when working late shifts and weekends
- Free day transport to the office from certain areas within Malta
- Team performance bonus and working from home allowance
- Corporate discounts for gym memberships, shops and taxis
- Private Health Insurance, eye care tests, health and well-being professional support
- Comprehensive training and constant feedback
- Relocation support for international applicants.