We are looking for Hebew speaking agents for the following 2 projects:
1. Advertiser Support:
DUTIES AND RESPONSIBILITIES:
- Provide support to small and medium sized businesses using various channels (chat, email and telephone)
- Provide pre and post-sales support for all self-service products
- Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
- Identify trends and solve problems facing multiple SMB clients
- Deliver a positive attitude towards the brand
- Maintain and update all job-related administrative forms.
REQUIREMENTS:
- Native/fluent in Hebrew, both oral and written. Fluent in English (at least B2 level)
- Minimum 6 months experience in Customer service roles
- Knowledge of advertisement industry will be considered as an advantage
- Eligible to work in EU or Portuguese residency status
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time.
or
2. Content Moderator:
DUTIES AND RESPONSIBILITIES:
- Review Ad, video and text content
- Deletion and blocking of content, as well as filtering, organizing, and evaluating information
- Review account access tickets and user support
- Objective and high-quality delivery/review for each case considered.
REQUIREMENTS:
- Native/fluent in Hebrew, both oral and written
- Upper-intermediate level of English (B2), at least
- Computer literate with the ability to adopt new knowledge quickly
- Comfortable with reviewing content that may be deemed inappropriate and/or contain explicit material without bias
- Strong critical and contextual thinking skills
- Ability to work in a fast-paced environment with high volumes and changing demands
- Stress-resilient and optimistic personality
- Professional with strong work ethic
- Ability to work independently, with minimal supervision, and as a part of the team
- Ability to work in shift rotation (24/7).
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- 1415.35 EUR (w/room) or 1701.24 EUR (w/o room)
- Sign on bonus (3K). Meal allowance + yearly flight home. We can accept candidates that have Job Seeker Visa.