DUTIES AND RESPONSIBILITIES:
- Conduct quality audits among Content Moderating teams
- Work closely with internal stakeholders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
- As new Content Policies are developed and prototyped, provide details to local teams around the impact of the policy change on the team’s current work
- Deliver “on-spot” training to reviewers as well as “refresher” trainings on existing policies
- Audit decision accuracy to ensure consistency and alignment with standards and policies
- Manage investigations on escalations of inaccurate decisions to understand the root cause
- Coach agents on the audit findings and market knowledge alignment
- Able to adapt quickly to changes in workflow
- Analyze and identify content that is not in compliance with requirements
- Recognize trends and patterns, and raise it to the product team
- Assure accuracy of audits and alignments across QAs
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
REQUIREMENTS:
- Native German language + B2 English
- Experience within an audit or quality environment performing quality control analysis is needed
- Ability to work independently
- Good reading and orals skills in the required language with understanding of local culture
- Comfortable communicating with all levels of management
- Excellent communication (verbal and written) in English, including the ability to clearly communicate in a dynamic environment across all levels
- Understanding of the social space (trends, influencers, engagement, things to be cautious of, etc.)
- Be organized and able to manage time and tasks efficiently
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Have a neutral mindset towards different content that needs classification, regardless of the content itself
- Result-oriented, self-motivated, independent and inquisitive
- Able to thrive in a fast-paced and team-oriented environment
- Understanding of business processes and improvement methods
- Understanding of departmental policies and procedures
- Interested in social media and current events
OFFER:
- Excellent remuneration package with extra yearly performance bonus
- Work from Monday to Friday 9 AM - 6 PM
- Health Insurance and Life Insurance with a Family Plan (Spouse/legal partner and children)
- 2 month training agreement + 1 year full-time contracts with 30 days probation
- Meal allowance 7,63 EUR net/day
- Relocation allowance and assistance with finding a place and bureaucracy
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Transportation allowance