Start: asap
DUTIES AND RESPONSIBILITIES:
- Monitor and resolve system and application issues in a timely manner.
- Provide support during rotating shifts through various channels including phone, email, and chat.
- Perform basic troubleshooting and fault isolation to identify issues.
- Follow established procedures for routine system maintenance and updates.
- Assist with resolving user inquiries and help desk-related concerns.
- Collaborate with higher-level support teams for issue escalations and resolutions.
- Track and analyze help desk performance metrics.
- Troubleshoot and resolve basic operating system-related issues.
- Configure and manage applications, as well as handle network-related concerns.
- Work closely with senior support teams for escalations and complex issues.
REQUIREMENTS:
- Fluent in German (B2 level of above), with strong proficiency in both written and spoken communication, as well as English (B2) fluency.
- Ability to understand and meet customer needs while aligning with business objectives.
- Strong problem analysis skills, with the ability to break down and organize complex situations.
- Proficiency in MS Office Suite and basic understanding of network concepts.
- High attention to detail and accuracy.
- Strong problem-solving and critical thinking abilities.
- Ability to address diverse stakeholder needs and negotiate effective solutions.
- Collaborative and team-oriented approach to achieving goals.
- A technical background is preferred, particularly in fields like telecommunications.
- 0-2 years of experience in customer support or service roles.
- Familiarity with network management tools (e.g., NMS, OSS) is a plus.
- Comfortable working in fast-paced, customer-facing environments.
- Quick to learn new technologies and adapt to evolving tools and systems.
OFFER:
- Working schedule: shift rotation, Monday to Friday, 40 hours a week
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team atmosphere and fun team events
- Private health insurance.