Location: Belgrade, Serbia
Employment type: Full-time
Remuneration: Base salary + bonuses (including accommodation)
DUTIES AND RESPONSIBILITIES:
- Supervise on-floor team members to ensure professional, engaging, and high-quality performance standards.
- Oversee daily team schedules, including rotations and breaks, to maintain continuous workflow and adherence to shift plans.
- Communicate updates on new procedures, company policies, and operational best practices to all team members.
- Ensure all processes run efficiently, resolving minor technical or operational issues within the work environment.
- Act as a liaison between frontline staff and management, providing timely updates, feedback, and recommendations.
- Support and motivate team members, fostering a positive, respectful, and professional workplace atmosphere.
- Collect and analyze performance and operational data to prepare accurate, insightful daily reports for management.
- Identify training, coaching, and development needs to enhance team skills and performance.
- Monitor employee appearance and adherence to uniform and grooming standards, ensuring compliance with company guidelines.
REQUIREMENTS:
- Native or fluent in Turkish (C1 level), with strong proficiency in both written and spoken communication. As well as English (at least B2).
- Minimum 1 year of experience in a supervisory or team leader role is preferred.
- A qualification in Management or a related field is an advantage.
- Prior experience in customer service, hospitality, or operations will be considered a plus.
- Excellent communication and interpersonal abilities.
- Strong leadership, coaching, and conflict management skills.
- Ability to perform effectively in a fast-paced, dynamic environment.
- Solid time management and organizational skills.
- Advanced proficiency in English (written and spoken).
- Willingness and ability to work on a rotating shift schedule, including evenings, weekends, and holidays.
BENEFITS:
- Excellent remuneration package based on experience, skills, and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Relocation support, flights and accommodation
- Guidance and tools to reach career potential
- Paid training
- Performance bonuses
- Private health insurance
- Free gym membership
- Additional pay for night and weekend shifts
- Meal allowance