Technical Support Advisor (m,f) - Audiovisual Entertainment: Danish

malaga, Spain

Start: asap

DUTIES AND RESPONSIBILITIES:
- As a Technical Support Advisor you will:
  - In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email
  - Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions
  - Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems
  - Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered
  - Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position
- REQUIREMENTS:
- - Have a proficient or bilingual level of Danish and advanced level of English
  - Have a completed ICT training
  - Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
  - Have a good understanding of the MS Office environment is essential
  - Are service orientated, accurate, analytical, communicative and have a good telephone etiquette

BENEFITS:

- Full-time 39 hours/week permanent contract: Schedule 09:00-18:00 Monday-Friday
- Central office location in Benalmadena
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes