Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices.
Guide customers through product setup, installation, configuration, and maintenance.
Identify root causes of technical issues and determine appropriate solutions.
Escalate complex cases to specialized teams when necessary.
Document customer interactions and technical findings accurately in internal systems.
Educate customers on product features, best practices, and preventive maintenance.
Ensure customer satisfaction while meeting quality and productivity targets.
Handling after-sales cases, for example: warranties, returns, and spare parts.
Profile:
Fluency in German (C1) and English (B2).
Readiness to work from an office in Katowice.
Previous experience in technical support, helpdesk, or troubleshooting roles.
Strong technical attitude and interest in consumer electronics, smart / AI-powered devices, home & garden equipment or power tools.
Ability to analyze problems and provide clear, customer-friendly solutions.
Good knowledge of Windows environment, MS Office applications, and computer literacy (basic knowledge or strong interests of Wi-Fi connections, mobile applications).
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple customer inquiries simultaneously.
Offer:
Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
Labor contract with salary 7,500 PLN gross
Full-time position available as of 16.11.2026.
Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
Development programs.
Unlimited courses
Recommendation program Refer a Friend with bonus up to 4000 PLN!
Recognition programs: Game Changer Award as well as Be The Best.
Technical Support Specialist German (m,f): Garden equipment