Bangkok, Thailand (Remote)
Location: Remote, South East Asia
Employment type: Service Agreement/Self-employment (no Employment contract option available)
Remuneration: Fixed monthly payment + bonus.
RESPONSIBILITIES:
Assist clients worldwide through live support
Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
Demonstrate impeccable telephone etiquette and management
Handle back office queries
Support clients with technical and troubleshooting issues
Report to the management and deal with all departments to resolve issues
Provide support and troubleshooting on Trading Platforms
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients, provide all relevant information to clients
Develop and maintain excellent relationships with prospective and existing clients
Contribute to team effort by achieving targeted results.
REQUIREMENTS:
Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level)
Previous experience working for FX brokers is mandatory
Previous experience in a similar position will be considered as a major advantage
Excellent communication skills (both oral and written)
Able to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Working schedule: Monday to Friday.
OFFER:
Competitive remuneration
An opportunity to build a company and grow in it
Private medical insurance
The freedom and flexibility of fully remote work
Collaborative and supportive team environment